FAQ & Site Info

Terms of Service

SHIPPING :

We send out your purchase by Thailand Post registered airmail. It comes with a tracking number. We ship all items within 3 business days of receiving cleared payment . We are glad to inform our dear customer that our company is able to send on Saturday, Sunday and Holiday. Shipping can take anywhere from 10-20 business days depending on the destination ( please see table below) . In case you need fast shipping please contact us for rates but shipping charges will be extra.

Countries/Estimated Delivery Time/Handling time:

USA, Canada / 10-20 business days / Within 3 business days
UK, Europe (Most Country) / 10-20 business days / Within 3 business days
Spain, Portugal / 15-20 business days / Within 3 business days
Australia, Asia / 7-15 business days / Within 3 business days
Russia, South America, Germany, Italy, Rest of the world / 4-6 weeks depending on Customs / Within 3 business days

CUSTOMS, DUTIES & TAXES

Buyer is responsible for assuring the product can be lawfully imported to the destination country. The buyer / recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance are responsibility of the buyer / recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; buyer should contact local customs office for more information in case of any questions regarding customs regulations. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates and we are not responsible for such delays or additional costs caused by such situation. In case of confiscation of the shipment with the order by customs office or other local authorities at the recipient’s country, we are not responsible for such confiscations, free replacements or any costs. Such case is full responsibility of buyer / recipient because such situation is beyond our control or influence.

OMPLAINTS / RETURNS

In case of any complaint, please contact me immediately by email : [email protected] or Skype : Health Service Online.
Any complaints are handled individually and I always try to find a suitable and satisfactory solution.